At The Doggery, we strive to get your order to you (and your pup!) as quickly as possible.

Processing Time

All orders are processed within 3-5 business days after receiving your order confirmation. You’ll receive a notification when your order has shipped.
Please note that processing times may be slightly longer during busy seasons or promotions.

Shipping Rates & Estimates

Shipping rates are calculated at checkout based on your location and order weight.
We currently ship within Canada and are working to expand our delivery options soon.

Free local pickup is available in Peterborough, Ontario — select this option at checkout, and we’ll email you pickup details once your order is ready.

Delivery Estimates

• Standard Shipping (Canada): 3–9 business days after dispatch

• Local Pickup: Ready within 2 business days
  Please note: Delivery times are estimates and may vary depending on carrier delays beyond our control.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

Lost or Damaged Packages

If your order arrives damaged or doesn’t show up after the estimated delivery window, please contact us at [your email address] within 7 days of delivery so we can help resolve the issue.

Questions?

We’re here to help! Reach out to us at www.thedoggeryptbo.ca  with any shipping questions.